Welcome
Welcome to Enhui Music School. We want to give our students a great musical education at every skill level while encouraging a love and appreciation of all kinds of music. Music lessons are meant to be fun, but at the same time we strive to make sure ours students have good musical foundations so they can play and appreciate music independently throughout their lives.

Location
Enhui Music School is currently located in Chester Center, Tiffin School, Kingston Upon Thames, KT2 6RL. School entrance is on London Road. Please do not use other gates of Tiffin school as they are not opened during weekends.

Parking at Tiffin School is free for parents of our students. Please note the school gate will be closed shortly after all lessons finish at 18:00. Any delay of leaving the school grounds might cause your car being locked down inside the school.

The closest train stations is Kingston, which is approximately 10 minutes’ walk from the school. If you travel by public transport, you should keep an eye out for details of engineering works which may affect your journey and allow extra time where necessary.

Preparation
Please make sure the students have their music books and instrument (if relevant) for lessons on each week.

It is also important that they have their assignment books. The assignment book not only reminds the students what they need to work on but also means the teacher has a record of what has been done. Consistency for student and teacher is very important.

Depending on how long a student has been taking and the level, practice time varies. It can also vary depending on the family’s schedule. Ideally, a student will practice every day working through the assignments in her/his books. Realistically, encourage them to “play” as much as they can. There are reward methods which we would be happy to discuss with parents if they want some ideas.

It is important to keep open communication with us. We have dedicated staff who will let parents know if there needs to be improvement.

Arriving
Please arrive for your lessons at least 10 minus prior to your allocated time and get ready for your lessons. Please respect others and be quiet while you are waiting as other students might be having lessons at the same time.

Please enter the classroom on time and respect your teacher and other students as they might have a tight timetable.

Parents of a student from group lessons would not be able to enter the teaching area. Please wait outside the teaching area quietly.

Parents of a student from private lessons might enter the teaching area and sit in the room with the student. Please let a staff know before entering the area and keep quiet all the time. Do not interrupt the lesson otherwise a teacher has the right to ask you wait outside.

Leaving
Please take all your belongs with you when you leave the school. If you do forget something at the school, please tell a staff or contact us at admin@enhuimusic.co.uk. We can not guarantee to find it back but we will try our best to work together with Tiffin School.

If you want to leave your lesson early, please let a staff know before the lesson starts. A staff will take you out of your classroom at the agreed time.

Parents need to wait outside the teaching area to pick up your children. Students will be taken out by a staff. We will not release a student without seeing the parents. If you want someone else to help you pick up your children, please let a staff know before the lesson ends.

Behaviour
If a child is being disruptive, destructive, or dangerous to themselves, other children, or staff members during class or special events, we will make every effort to work with parents and the child in question to resolve this behaviour. If the behaviour persists or other undesired behaviours develop, the child in question will be asked to take a break from the class or event.

We reserve the right to terminate lessons if a student is not attending regularly.

Food & Drink
Food is not allowed in teaching area at all times.

You might be able to bring water into classrooms but Cans are not allowed because of spillage.

Enhui Music School is a nut-free school, and no food containing nuts should be brought on to the premises.

Absence
We expect that all students will be available to attend lessons every Saturday. However, we realise that there might be the odd occasion when they cannot attend, e.g. owing to a school commitment or family event. If a student needs to be absent for anything other than illness, their parents must make a request for absence in writing by emailing to admin@enhuimusic.co.uk at least 2 weeks in advance of the absence. If an absence is approved, we will notify the teachers, though as a courtesy the student or her/his parents should please do so too.

If a student is ill and can’t get to the school, their parents must inform us by email at admin@enhuimusic.co.uk as soon as possible before the lesson. If there is not enough time for you to do so, please phone or text 020 7591 4334 to speak directly to us. We would still need you to send an email even if it is after the absence.

On rare occasions you might have a deputy teacher in case of a teacher’s illness or vacation. Whilst we will make up lessons or send in deputies for any lessons for which teachers are absent, please note that we might not be able to rearrange a cover lesson if a student is absent. We do not refund for a lesson when a student is absent.

Commitment
Commitment is very important. Your teacher will emphasize the importance of making a commitment to your music lessons. Learning anything new can be challenging especially in this day of instant gratification. Some things require patience and perseverance and music is one of them – another life lesson that music gives the student.

Recitals
Each teacher will decide about recitals but generally we recommend that each student play in at least one recital (informal) per year. Recitals are meant to be a fun experience for both student and parent – a chance to share their accomplishments. However, we take the performance seriously, and expect the student to as well. This is a life experience. What they learn at the recitals they will apply to other things they do in life. There is nothing more challenging than getting up before an audience and performing. But also, there is nothing more rewarding than the feeling after you have finished. It is a natural high that stays with you for a lifetime.

Exams
A student might be advised to take music exams during their learning it the teacher thinks it is necessary.

Students wishing to take exams will be expected to attend additional exam sessions and will only be entered when the teacher considers them to be ready.

Notice
Parents are required to send a one-term notice to Enhui Music School in writing by emailing to admin@enhuimusic.co.uk if their child wishes to withdraw from tuition. If the required notice is not given, a half term’s fees will be charged in lieu of notice.

An administration fee may be applied for a cancellation or a withdraw.

Medical
It is the responsibility of parents to ensure that Enhui Music School has up-to-date and complete medical and contact information, including emergency contacts, for students at all times.
Please declare details of any medical/physical condition, loss of hearing or any known impediments, for example dyslexia, asthma, fits etc on the medical form. This information will be treated as confidential.

Privacy Policy
This privacy policy sets out how we use and protect your data. We are committed to ensuring that your privacy is protected.

We collect the following information for a class enquiry and arranging a trial lesson:
Parent’s name, child’s name and age
Contact information including email address and telephone number
Demographic information such as postcode, preferences and interests

We collect further information which is filled out on enrolment:
Mailing address
Medical conditions
Music training history

We require this information to understand your needs and provide you with a better service, including:
Business administration
Processing payments
Marketing, including images with consent

We may use the information to improve our products and services.

We may send promotional emails about new products, special offers or other information which you have provided.

We share relevant data with the ABRSM for examination purposes.

Your personal details are not sold, traded or transferred to any other outside organisations.

Data for paying customers is retained for tax and audit purposes (6 years). For datasets of prospective customers the retention period is 1 year.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

You may change your mind at any time by writing to or emailing us directly.

You may request details of personal information which we hold about you. If you would like a copy of the information held on you, please email us at admin@enhuimusic.co.uk.

Please ensure that Enhui Music School receives any changes to student’s contact details .

Additional Policies

Some of our teachers may have additional policies. Please remember that we are always open to discussion about lessons and teachers. If you have any questions or concerns, please feel free to contact us at admin@enhuimusic.co.uk.

Updated December 2019